Manually Completing RFCs

While completing an RFC in Remedy using the Process Flow Status bar wizard, is generally less time consuming and easier to use, users can complete the RFC by manually completing each form and related tabs.

To begin, use the checklist below to manually complete each phase of the RFC process. Use the links to the right of each phase for detailed instructions and policies. For a narrated demonstration, view the Completing an RFC Manually - Part I eLearning tutorial.

As you complete each tab, keep in mind that the fields required are shown in bold lettering. You must complete these required fields on each tab in order to then move to the next phase in the RFC process.

Checklist to Completing RFCs Manually [LINKS AND TEXT TO BE ADDED]

Step	RFC Phase	Detailed Steps / Demonstrations
1	Change form: Set the Change Type to Change.	Completing the Change Form.
2	Requester tab:
3	Classification tab:
4	Assignment tab:
5	Changing the status: Request for Authorization.
6	Approvers tab.
7	Approving / rejecting an RFC.
8	Changing the status after receiving approval.
9	Dates tab.
10	Work Info - adding plans.
11	Adding business review approvers.
12	Changing the status after business review approvals.
13	Adding tasks.
14	Entering scheduled and outage dates.
15	Status changes: Scheduled for Review and Scheduled for Approval.
16	ECM team approval.
17	Implementing the change.
18	Status change: Implementation in Progress.
19	Documenting progress on the Work Info tab.
20	Completing the change.
21	Status change: Completed.
22	Closing the RFC.
23	Status change: Closed.

Additional Resources