After completing the initial steps to create a new RFC in Remedy, begin the manual process by completing the following steps in the Change Request Information section on the Change (New) screen:
The Change Type field defaults to Service Request. Our first step is to replace this by selecting Change:
Click the down arrow to the right of the Change Type field.
Select Change from the drop-down menu.
Note that once you change the Change Type field to Change, the Process Flow Status bar will change to yellow.
Next, enter the required information:
Enter a brief description of the issue in the Summary field. The Summary field can contain a maximum of 128 characters.
Enter additional details in the Notes field if applicable.
Complete the Risk Assessment section:
Select the Scale button next to the Risk Level field.
Answer the questions by selecting from the drop-down menu options.
Click Next to answer the additional questions.
When all questions are answered, click Save.
The answers to the Risk Assessment questions will automatically determine and populate the Impact, Priority, and Risk Level fields.
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Complete any necessary information on the Requester tab. |
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